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As specialist installers we have the experience, product knowledge and technical skills to ensure that your project runs smoothly and on schedule. We strongly believe that an important aspect to providing a high level of customer satisfaction is to minimise the number of different individuals you deal with throughout your order. On single and multi-orders you will be assigned a maximum of 2 contact people who will be assigned your contract and will assist you from initial estimate through to final installation and after sales.
Providing a quotation
We are able to provide a fast turnaround in preparing a quotation. For single and multi orders we will only require opening dimensions, these can be provided via our online estimate form, e-mail, telephone or fax.
We will provide you with the required technical information including detailed drawings of track, head and frame dimensions. We can arrange to visit you on site or you can visit our showroom to run through specification and the options available.
Contracts
Should our quotation be favorable we will need to arrange a site survey. During the survey we use laser-measuring equipment to take the necessary measurements required for manufacture, ideally both the building contractor and home-owner would be present. In most cases we will provide our contract and CAD drawings for your approval with 48 hrs. To order your doors we require a 25% deposit and signed contract, an additional 65% interim payment is due 7 days prior to installation, the balance is due on the final day of installation.
For extra piece of mind we include an insurance indemnity with all of our orders.
Installation
You will be contacted at least two weeks prior to installation. Our installation team are all employed by SKG London allowing us to fully guarantee the quality of their workmanship, with complete confidence. Once your doors have been installed to your satisfaction and upon final payment, our engineers will explain the operating instructions, care and maintenance procedures, warranty and keys.
Guarantee
In the unlikely event that you encounter any problems with your installation, however small, we will always respond promptly and efficiently. Our insurance backed guarantee covers parts and labour for 5 years from installation date.
For clients who opt into our service plan we can extend the guarantee to 10 years. For as little as £20.00 per panel per year we will send an engineer to service the doors. Our service includes lubricating the running mechanisms, making any adjusting to the doors and testing the door hardware.
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